Measurement and monitoring of an organisation performance, based on measurable, objective, substantive, quantitative and qualitative data, is an internationally used method for evaluating its function and actions acts as a catalyst for determining the extent of targets achievement, planning future activities and undertaking actions for amendments and improvements.
In order to evaluate and monitor its activities, RIF has adopted since 2018 twelve Key Performance Indicators, which cover the entire spectrum of its main activities and services.
Following a study conducted by RIF, the key indicators, the data collection process, the implementation plan, the analysis and presentation methodology were recorded in detail.
A Report, which presents the results of the KPIs, is prepared on an annual basis while the data collection, recording and monitoring is done on a continuous basis during the year.
Clients Satisfaction Survey
Customer satisfaction surveys are common and widely-used tools for measuring the quality of services provided by organisations and provide information on a range of topics such as the overall image of an organisation, its structure, operations, etc. and consequently contribute to a holistic and precise evaluation.
RIF conducts, with the assistance of external experts, a Customer Satisfaction Survey on an annual basis, aiming to better understand its partners’ needs and their satisfaction from the services provided by the organisation. The results are systematically processed and evaluated, providing a valuable guidance for continuous improvement and upgrading of the organisation’s services.
RIF’s Customer Satisfaction Survey is carried out using structured questionnaires both in written form and via telephone calls, using a stratified selection of participants.
The Research and Innovation Foundation (RIF) is the national authority in charge of supporting and promoting research, technological development and innovation in Cyprus.
29a Andrea Michalakopoulou, 1075 Nicosia
P.B. 23422, 1683 Nicosia
Telephone: +357 22205000
Fax: +357 22205001
Email: [email protected]